NeurOptics | Careers
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pupillometer, pupillometry, critical care, critical care nursing, ophthalmology, optometry, emergency medicine, neurosurgery
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Careers

Join Our Team at NeurOptics

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Current job openings are noted below. 

CAREERS

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Territory Managers – US

POSITION: Associate Territory Manager (ATM)

DEPARTMENT: Sales

REPORTS TO: Region Manager

GEOGRAPHY: We are currently recruiting for territory sales positions based in the following cities:

  • Bay Area/ Sacramento CA
  • Seattle WA
  • Denver CO
  • Kansas City KS
  • Minneapolis MN

About NeurOptics

NeurOptics, the worldwide leader in pupillometry, is a young, growing medical device Company in search multiple sales positions as we establish broader coverage to accommodate our growth. Driven by a passion to help clinicians provide improved neurological patient outcomes, the Company has developed an innovative technology for use in the areas of critical care nursing, critical care medicine, neurology, neurosurgery, and emergency medicine which enables clinicians to enhance their patient neurological evaluations by providing information from the human eye to facilitate critical medical decision making. Headquartered in Irvine, California, NeurOptics has operations in North America, Europe, and Japan.

 

At NeurOptics, we are passionate patient advocates. For us, helping clinicians provide improved neurological patient outcomes is our life’s work.

Critical care nurses and new college graduates may apply.

Job Summary

The Associate Territory Manager (ATM) is responsible for achieving their territory sales quota, providing representation, service, onsite staff education and account management to over multiple Western states.

 

The ATM will plan and execute product training and clinician education programs to facilitate new technology installations in targeted Level 1 and Level 2 trauma centers and stroke centers across their territory. The ATM will focus on creating new account sales opportunities, as well as expanding existing business in current accounts and increasing product utilization. The ATM’s sales and account management expertise and success will be rewarded with opportunities for career growth and advancement in a growing company that is committed to making a difference in helping clinicians provide improved neurological patient outcomes.

 

Essential Duties & Responsibilities:

Sales Quota Achievement

  • Independently execute and drive the entire sales process cycle to include lead follow-up, account qualification, onsite account department/key decision maker mapping while physically in facilities, customer relationship development across all key decisionmakers in all intensive care units (ICU) and emergency departments (ED) in a hospital, the product evaluation process, account installation and adaptation, and follow-up.
  • Drives direct sales in territory to result in overachieving territory sales quotas in the account categories of: a) new accounts; b) expansion of business in existing accounts.
  • Independently executes all follow-up and qualification of territory account leads as outlined in the NeurOptics Critical Care Product Sales Process.
  • Collaborates with their management to develop territory-specific sales targeting and account strategy plans for: a) new accounts; b) expansion of business in existing accounts.

New Account Management

  • Plans, organizes, and conducts comprehensive product training and inservice programs for clinical staff facilitating technology integration in Level 1 and Level 2 trauma center and stroke center new account targets.
    • Meets with to trains ICU and ED physician, resident, nursing, and midlevel provider staff in the medical specialty areas of critical care unit nursing, neurocritical care, neurosurgery, stroke neurology, trauma, and emergency medicine across all EDs, ICUs and step-down ICU units.
    • Meets personally with clinical staff to support integration of unit and hospital protocols, establishing pupillometry as the standard of care in existing and new accounts.
    • Meets personally with and works hands on with account biomedical and unit management staff to seamlessly integrate the NPi Product Line into the hospital Electronic Medical Record (EMR) system.

Existing Account Expansion Management

  • Drives business expansion in existing account targets, increasing sales of the NPi Product Line and achieving territory sales expansion quotas.
    • Plans and executes strategy for product expansion in current accounts in collaboration with sales management.
    • Organizes and conducts supplementary ongoing training of product and clinical indications in current accounts, in collaboration with sales management.
    • Reinforces and supports integration of unit and hospital protocols, establishing pupillometry as the standard of care in existing accounts.

Sales and Marketing Team Member

  • Develops new account and existing account expansion targets, timelines, and conversion plans.
  • Develops developing monthly and quarterly account specific sales forecasts.
  • Executes ongoing management of account capital and loaner inventory tracking systems.
  • Provides sales and marketing support at territory, regional and national industry meetings promoting the NeurOptics Critical Care products.

Education, Experience and Qualifications

  • Education:
    • A bachelor’s degree is required, with noteworthy academic achievements.
  • Professional Experience:
    • A track record of proven success in previous work experience is necessary.
    • A successful track record and history managing customer-oriented interactions is highly recommended.
  • Communication and Interpersonal Skills:
    • Superior written and verbal communication skills are required.
    • Demonstrate an exceptional ability to lead group presentations.
    • Excellent organizational and time management skills.
    • A self-starter who is highly motivated to excel.
    • Team player, willing to collaborate with colleagues to provide excellence in sales and service to our customers.
  • Travel:
    • Requires approximately 60-70% overnight travel with many early morning and evening customer presentations to accommodate 24/7 clinical staff working both day and night hospital shifts.
    • Requires significant air travel including airport connections to meet with customers.
    • Requires ability to be onsite and present on both day shift and night shift in the hospital environments across their territories to provide product training, clinical education, and support in ICUs and EDs in their accounts.
  • Computer Skills:
    • Demonstrated technical computer proficiency to include MS Word, Excel, PowerPoint, Outlook
  • Licenses and Authorization
    • Must have a valid driver’s license.
    • Must have authorization to work in the United States.

 

Preferred:

  • Bachelor’s degree in a Business or science-related (i.e.: Neuroscience, Nursing, etc.)
  • Prior experience with Customer Relationship Management (CRM) software

Physical Requirements and Work Environment

The ATM position is home-based with significant travel calling on hospitals and emergency departments across their territory to make sales calls, conduct training and inservice programs, and ensure our equipment is in good working order. Daily territory travel is a fundamental job component, so the ability to operate a motor vehicle and maintain a valid driver’s license is required. The ATM position requires frequent driving, sitting, standing, and walking. This position requires standing for extended periods when facilitating customer meetings or walking in hospitals and clinics. Daily use of a computer and other computing and digital devices is required. The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company will provide reasonable accommodations to permit individuals with qualified disabilities to perform the essential functions of the position as may be required by law.

New Hire Training and Continued Professional Development

A core value of NeurOptics is training and ongoing professional development. We invest in professional education to ensure all our territory representatives are highly trained professionals who are completely prepared to meaningfully represent our products and services to our customers across the spectrum of clinical areas and medical specialties where the neurological patient is treated. Upon hire, the ATM will enter a comprehensive training program which combines training in the areas of sales process skills, product knowledge and clinical applications, large-group presentation skills, and territory management skills training. Ongoing professional development will continue throughout the career of the NeurOptics representative.

 

Compensation and Benefits

The Associate Territory Manager position includes a first-year compensation opportunity of salary commissions, bonus and includes a monthly technology and car allowance. NeurOptics is very proud to offer its employees a competitive employee benefits package which includes a 401K, 100% employer-paid insurance (medical, dental, vision and life) and paid vacation and holidays. This highly valued position will become eligible for participation in the Company Stock Option Program following 12 months of continuous employment with the Company.

To apply, please submit a resume and cover letter to: Careers@NeurOptics.com

Pupillometry Clinical Specialists – US

About NeurOptics

NeurOptics Inc. is the worldwide leader in the science of neurological pupillometry.  Driven by a passion to help clinicians provide improved neurological patient outcomes, the company has developed an innovative technology for use in the areas of critical care nursing, critical care medicine, neurology, neurosurgery and emergency medicine which enables clinicians to enhance their patient neurological evaluations by providing information from the human eye to facilitate critical medical decision making. Headquartered in Irvine, California, NeurOptics is represented in the US and 27 countries worldwide.

 

At NeurOptics, we are passionate patient advocates.  For us, helping clinicians provide improved neurological patient outcomes is our life’s work.

Classification/ Reporting

Clinical Specialist- Full Time Equivalent- EXEMPT, will report to the Region Manager.

 

Full-Time Position Options

The Clinical Specialist- Full Time Equivalent- EXEMPT position options are:

  • Direct- CS/32: Works 32 hours/week (4 days/week)- general work schedule: Four days during the typical Monday – Friday work week
  • Direct- CS/40: Works 40 hours/week (5 days/week)- Typical work schedule: Monday – Friday work week

Description

In this high-profile role, the Clinical Specialist will be a proactive member of a dynamic sales and marketing team introducing a new and advanced technology and standard of care in critical care neurological patient management. The ideal candidate will be a high-impact, self-motivated and results-oriented individual desiring to work on a per diem basis educating clinical staff on the operation of the pupillometer and clinical concepts in pupillometry. In this full-time position, the Clinical Specialist will be assigned account- specific product training and clinician education program assignments to facilitate new technology installations by the Associate/Territory Manager and/or Region Manager in targeted Level 1 and Level 2 trauma centers and stroke centers across their territory.

 

Responsibilities

  • Plans, organizes and conducts comprehensive product training and clinical education programs for nursing and physician staff, facilitating technology integration in new or existing accounts in Level 1 and Level 2 trauma centers and stroke centers.
  • Trains clinical staff in pupillometry and its application in the medical specialty areas of critical care unit nursing, neurocritical care, neurosurgery, stroke neurology, trauma and emergency medicine.
  • Reinforces and supports the integration of unit and hospital protocols, establishing the Neurological Pupillary index (NPi) adaptation and use of pupillometry as the standard of care in new and existing accounts.
  • Organizes and conducts supplementary ongoing training of product and clinical indications in current accounts, in collaboration with Territory Manager(s) and sales management.
  • Presents educational talks on behalf of NeurOptics at regional tradeshows and local hospital symposiums, educating clinicians on advanced concepts and clinical application of pupillometry.
  • Collaborates with the sales team in developing new account and existing account expansion targets, timelines, and conversion plans.
  • Develops clinical article and protocol/guideline reviews for the salesforce and per diem Clinical Specialist team, in conjunction with Sales Management.
  • Participates in regional and national medical tradeshows, representing NeurOptics products.
  • Supports ongoing training for new field personnel and per diem Clinical Specialists, as needed.

Compensation and Benefits

The Clinical Specialist position includes a first-year compensation opportunity of salary and quarterly commissions and includes a monthly technology allowance. NeurOptics is very proud to offer its employees a competitive employee benefits package which includes a 401K, 100% employer-paid health insurance and paid vacation and holidays. This highly valued position will become eligible for participation in the Company Stock Option Program following 12 months of continuous employment with the Company.

 

General Qualifications

  • Clinical experience using pupillometry in the clinical setting is a requirement.
  • State board licensure as a Registered Nurse (RN) is required.
  • Bachelor of Science in Nursing (BSN) degree is preferred.
  • Certification as a Critical Care Registered Nurse (CCRN) or Certified Neuroscience Registered Nurse (CNRN) is preferred.
  • Two to four years of in-hospital critical care nursing experience is required with specialization in neurocritical care preferred. A track record of staff education experience is preferred.
  • Excellent written and verbal communication skills are required.
  • Demonstrate an exceptional ability to lead group presentations.
  • Excellent organizational and time management skills.
  • A self-starter who is highly motivated to excel.
  • Requires overnight travel with early morning and evening customer presentations.
  • Must have a valid driver’s license.

Training and Continued Professional Development

A core value of NeurOptics is training and ongoing professional development. We invest in professional education to ensure all of our territory representatives are highly trained professionals who are completely prepared to meaningfully represent our products and services to our customers across the spectrum of clinical areas and medical specialties where the neurological patient is treated. Ongoing professional development will continue throughout the career of the NeurOptics’ field personnel.

 

Company Benefits Overview

  • 100% Employee Healthcare coverage (medical, dental, vision)
  • Life Insurance (Company paid)
  • Technology Allowance
  • Paid time off to include: Vacation, Holidays and Sick time
  • 401K Program
  • Company laptop

 

Physical Requirements and Work Environment

The Clinical Specialist-Full Time (CS-FT) position primarily works outside of a traditional office environment, making daily customer sales calls or conducting training and inservice programs in hospitals and clinics. Daily territory travel is a fundamental job component, so the ability to operate a motor vehicle and maintain a valid driver’s license is required. The CS-FT position requires frequent driving, sitting, standing and walking. This position requires standing for extended periods when facilitating customer meetings or walking in hospitals and clinics. Daily use of a computer and other computing and digital devices is required. The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods.

To apply, please submit a resume and cover letter to: Careers@NeurOptics.com

Customer Service Manager – Irvine, CA

The position of Customer Service Manager is an integral part of the leadership team who is responsible for managing all Customer Service Department functions, with their team of Customer Service Representatives. The individual filling this position provides exceptional service to all inbound calls, ensuring Customers needing technical and product support receive it. Responsible for all Customer and salesforce contacts for all inquiries. Main point-of-contact for salesforce, Customers and distributors. Processes all global orders. Provides support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of Customer service and a high level of Customer satisfaction is maintained. Coordinates the handling of Customer-related situations.

 

As Customer Service Manager, you will supervise and oversee the daily operations of the Customer Service Department team to address customer needs related to NeurOptics’ products. The Customer Service Manager will serve as a liaison between the leadership team, operations teams, customer service and other internal departments. The Customer Service Manager will report to the Vice President, Global Sales and Marketing.

Key Responsibilities

Order Processing Management

  • Lead Customer Service department to achieve exceptional customer service to all inbound matters in a timely, responsible manner, ensuring Customers needing technical and product support receive it.
  • Direct, and evaluate the daily operations of customer service staff; plan, prioritize and delegate tasks to ensure operational efficiencies and compliance with Company policies and standards.
  • Manage global Customer order processing functions and ongoing Customer support requirements for Critical Care and Applied Research products with team of Customer Service Representatives.
  • Manage new account setup process per established standard operating procedure.
  • Initiates and/or implements corrective action as needed to ensure that an excellent standard of Customer service and a high level of Customer satisfaction is maintained.
  • Coordinate the handling of Customer-related situations and follows up with the key stakeholders.
  • Develop and deliver customer service training for new product launches, pricing changes, customer communication.

 

Returned Goods Authorization Processing Management

  • Manage Returned Goods Authorization (RGA) process with Customer Service Representative team for US customers and international distributors.
  • Manage warranty and non-warranty product replacement processes with Customer Service team.
  • Manage development of and publication of RGA tracking report.

 

Customer Device Inventory (CDI) Management

  • Manage global Customer Device Inventory (CDI) record system, ensuring a high level of accuracy and comprehensiveness, meeting expectations.

 

Product Launch Support Management

  • Support product launch efforts to include managing account upgrades and exchanges with a high level of accuracy, organization and customer service in collaboration with Marketing and Sales Management team.

 

Customer Relationship Management (CRM) Platform Support

  • MDirect point of contact for customer relationship manager (CRM) modifications and updates
  • Responsible for maintaining CRM (Sugar) alignment with sales geography.
  • Maintain a high level of accuracy in managing our Customer Master.
  • Responsible for New Account establishment and implementation process across CRM, order processing system and Accounting software.

 

Clinical Specialist and Pupillometry Education Program Support

  • Manage Customer Service Department role in onboarding per diem Clinical Specialists and providing ongoing support to Clinical Specialist (direct and per diem) staff.
  • Provide support to Marketing / Product Management in implementation of ongoing Pupillometry Education Programs.

 

Customer Response Management

  • Manage inbound customer voice mail messages and website inquires and coordinates responses to ensure a timely, accurate response to the customer, to include after hours and website inquiries.

 

Sales Team Support Management

  • Manage marketing literature fulfillment process for global sales teams.
  • Lead continuous improvement initiatives with responsibility of all project outcomes within customer service.
  • Collaborate with staff to provide customer feedback and support customer communication plans for price increases, product launches and other activities that impact our customers and sales team.

 

Other duties as assigned

Qualifications

  • 4 year Bachelor’s Degree
  • Minimum 3 years of experience directly managing staff required
  • 5+ years of Customer Service to include order entry experience
  • Excellent written and verbal communication skills is required
  • High level of competency in using Microsoft Office: Outlook, Word, PowerPoint
  • Demonstrated excellence in Excel skills, to include spreadsheet development using data and pivot tables
  • Experience using Enterprise Resource Planning (ERP) systems, accounting software
  • A track record of proven success in previous work experience is required
  • Excellent organizational and time management skills
  • A self-starter who is highly motivated to succeed in the role and provide value to the organization
  • Excellent references
  • Driver’s License required

 

Preferred Qualifications

  • Experience working in a medical device industry, preferred
  • Experience in Fishbowl and Quickbooks, benificial

 

Benefits

NeurOptics is very proud to offer its employees a competitive employee benefits package which includes a 401K, healthcare insurance program and paid vacation.

 

 

About NeurOptics

NeurOptics is the leader in the science of pupillometry. Driven by a passion to help clinicians provide improved patient outcomes, the company has developed innovative technology for use in the areas of critical care nursing, critical care medicine, neurology, neurosurgery and emergency medicine which enables clinicians to enhance their patient evaluations by providing information from the human eye to facilitate critical medical decision making. Headquartered in Irvine, California, NeurOptics conducts business in North America, Europe and Asia.

At NeurOptics, we are passionate patient advocates. For us, helping clinicians provide improved patient outcomes is our life’s work.

 

To apply, please submit a resume and cover letter to: Careers@NeurOptics.com

Marketing Intern – Irvine, CA

Current Undergraduates (3rd or 4th year) and Graduate Students May Apply!

In this ENTRY LEVEL high-profile role, the MARKETING INTERN will be a proactive member of a dynamic sales and marketing team introducing a new and advanced technology and standard of care in critical care patient management. The ideal candidate will be a high-impact, self-motivated and results-oriented individual.

 

In this entry-level position, the MARKETING INTERN will provide ongoing support to our Sales and Marketing Department to accomplish key Company objectives.

Job Responsibilities

Marketing Downstream Project Support

  • Tradeshow Support
    • US and International
    • https://neuroptics.com/events-2021/
    • Assist with lead analyses and communication
  • Product Launch Support
    • Provide ongoing support in planning and executing product launch to include (to be defined in detail)

 

Website Management Assist

  • Develop and maintain Q2/Q3 Website Changes document for submission to RA/QA
  • Develop, implement and maintain our clinical/abstract library additions for critical care clinical studies
    • Includes adding to Clinical Bibliography, Clinical Abstract library, and working with webmaster to add to News Events as appropriate
  • Coordinate responses to inbound inquiries on website contact page (info@)

 

Pupillometry Education Virtual Platform Management Support

  • Assist with ongoing symposium set-up and program backend execution
  • Update with current/future conferences/virtual in-services/virtual education programs, to include social media and promotion
  • Manage lead communication to global sales teams

 

Customer Relationship Management (CRM) Supportt

  • Maintain Sugar Master Calendar
  • Provide support for customer Device Inventory (CDI) program in preparation for product launch and field execution

 

International Market Support

  • Support development of International Pricing/Support Matrix
  • Additional projects unique by country

 

Emergency Department Market Focus support

  • Research ED conferences/events/orgs/societies
  • Support ongoing assistance in this market (to be more fully defined)

 

Department Organization Assist

  • Marketing Regulatory Compliance Assist (Market literature/collaterals)
    • Compare Vintara against our Marketing Collateral doc to identify what marketing collaterals/documents may still be outstanding in regard to office move and update
  • Marketing material organization
    • Reorganize our marketing materials in new space

 

Benefits

This is a part-time, non-exempt position offering competitive compensation and flexible hours. We will work around work and school schedules to accommodate the right person.

 

Qualifications

Primary Qualifications

  • Completion of at least 3 years of undergraduate university studies. No major required. Preferred majors: Business, Communications, Neuroscience or a Social Science.
  • Graduate School students may apply.
  • Excellent written and verbal communication skills is required.
  • Superior organizational and time management skills.
  • A track record of proven success in data analysis and developing data management systems.
  • High competency in using Microsoft Excel for data analysis, to include a high proficiency in development of sales analysis tools.
  • A self-starter who is highly motivated to excel.
  • Excellent references.

To apply, please submit a resume and cover letter to: Careers@NeurOptics.com

 

About NeurOptics

NeurOptics Inc. is the leader in the science of neurological pupillometry. Driven by a passion to help clinicians provide improved neurological patient outcomes, the company has developed an innovative technology for use in the areas of critical care nursing, critical care medicine, neurology, neurosurgery and emergency medicine which enables clinicians to enhance their patient neurological evaluations by providing information from the human eye to facilitate critical medical decision making. Headquartered in Irvine, California, NeurOptics has operations in North America, Europe and Japan. At NeurOptics, we are passionate patient advocates. For us, helping clinicians provide improved neurological patient outcomes is our life’s work.